Ticketing FAQs
Find answers to the most commonly asked questions about Glasgow Clan tickets, season tickets, and special bundles.
Game Day Tickets
Do I get a physical printed ticket?
No. When you purchase a game day ticket, you will receive your tickets via email. You can also access them via the Future Ticketing app.
Can I show my ticket on my phone at the arena?
Yes. Tickets can be scanned directly from your smartphone. Please make sure your screen brightness is high and that the barcode/QR code is clearly visible.
What if I don’t receive my ticket email?
First, check your spam or junk folder. If you still cannot find your ticket, please contact [email protected] as soon as possible.
Can I buy tickets at the door on game night?
Yes, but we strongly recommend purchasing in advance online to secure your seat and avoid queues.
Can I purchase a wheelchair/accessible seat?
Yes. To purchase a ticket in one of our ambulant seating zones, please contact [email protected] with the game date you’re looking for and our ticketing team will arrange that for you.
For more information on accessibility tickets, click here.
Season Tickets
Is my season ticket valid for Challenge Cup games?
This depends on the type of season ticket you have:
All-In Season Ticket
Includes all Elite Ice Hockey League home games and Challenge Cup group stage games.
League Season Ticket
Includes Elite Ice Hockey League home games only and does not include any Challenge Cup games.
Please note, neither ticket includes Challenge Cup knockout rounds or Play-Off games.
I have a child’s ticket, but I want to bring an adult instead. Can I pay an upgrade fee?
Yes, this can be done at the box office on game night.
Can I transfer my season ticket to someone else?
Yes. Season tickets may be used by someone else, provided they are in the same ticket category (e.g. adult to adult). If someone in a different category uses the ticket, they may be required to pay the difference.
Are additional games included in my season ticket?
No. Season tickets do not include pre-season games, Challenge Cup knockout games (including play-in, quarter-finals, semi-finals or finals), or Play-Off games.
Will I get priority for additional games?
Yes. Season ticket holders will typically receive priority access to purchase tickets for additional fixtures not included in their season ticket.
General Ticket Information
Do children need a ticket?
Yes. All attendees require a ticket. Children aged 3 and under may sit on a parent or guardian’s lap free of charge, but if they require their own seat, a ticket must be purchased.
Is there a discount for groups?
Yes. Group booking discounts may be available. Information can be found on our Group Tickets page for more information.
Do you offer concessions?
Yes. Concession tickets are available for seniors, full-time students, and disabled supporters. Proof of eligibility may be required.
What if a game is postponed or cancelled?
If a game is postponed, your ticket will remain valid for the rescheduled date. If cancelled, you will be contacted with refund options.
I can’t find the game I want to buy tickets for, what do I do?
If the game you are looking to purchase tickets for isn’t displayed, this means tickets are not yet on sale for that particular game. You can sign up to our newsletter to be informed of tickets going on sale.
